Our customers' satisfaction is our number one priority. We offer styling services and the ability to make recommended sizing for the best fit. Our garments are typically made to order, therefore all sales are final.

If the garment has been damaged in transit, please email us at info@ninanieves.com so we may review.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Share details about your shipping policies, item returns, or customer service.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Most items are made to order and have a 2-4 week delivery time.

If your order hasn't arrived after four weeks, please contact us and we will look into the details.

If a product you want is out of stock, please feel free to email us with the product you are looking for in the subject line. We will send you a notification if we are able to make a custom garment.